If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, you must report the defect/damage to us within 14 days of delivery and make return arrangements. Please contact us by email for special instructions
Why Restocking Fees?
When dealing with the return of items that are not defective. There are a lot of costs associated with processing an order. If you buy something and then return it, we have to deal with more costs to handle the return.
All returns must be thoroughly inspected and tested when received back at the warehouse to ensure they are in 100% resalable condition. New packaging materials usually need to be utilized because it is typically only designed to be used two times (initial use and possible return shipment). Time and materials involved inspecting, repackaging and restocking are not insignificant.
The customer is responsible to pay the actual shipping charges in both directions.
If the item is NEW, We are stuck with a product that cannot be sold as New anymore
The bottom line is restocking fees are a statement by companies that they feel the person who decides to return a non-defective item should pay for the associated costs. This is perfectly fair, as long as restocking fees are only charged in cases where an item is returned due to a bad buying decision. The customer should be held accountable for their mistakes.
